Computer CD-ROM
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How to fix a CD-ROM, DVD, or disc drive not working in Windows

Up to date: 06/30/2020 by Pc Hope

Computer CD-ROM

If a CD-ROM or DVD-ROM disc drive in your pc shouldn’t be studying discs appropriately, the next suggestions and knowledge might provide help to repair the issue.

Dangerous or soiled CD

Be sure to have examined multiple CD within the disc drive, as it could be one CD that’s dangerous or soiled. If all however one or two discs fail, the disc drive is dangerous or soiled. For directions on cleansing your CDs and disc drive, see the pc cleansing web page.

If, after cleansing the drive and CDs, you continue to get errors, it is probably the disc drive is dangerous.

Examine System Supervisor

  1. Open the Management Panel.
  2. Click on or double-click the System icon.
  3. In Home windows XP and earlier, click on the {Hardware} tab after which the System Supervisor button.
    In Home windows Vista and later, click on the System Supervisor hyperlink on the left aspect of the System window.

Inside System Supervisor, confirm the CD-ROM has no exclamation marks or purple X’s. If listed with a yellow exclamation mark or purple X, take away the CD-ROM by highlighting the drive and urgent the delete key. Reboot the pc to reinstall the CD-ROM drive.


If the CD-ROM drive shouldn’t be within the System Supervisor, the drive’s cables is probably not linked correctly. It is also doable that the drive is dangerous and must be changed.

For added info on System Supervisor, see our System Supervisor web page.

Corruption in Home windows

Strive testing the CD-ROM in Protected Mode. If the CD-ROM works in Protected Mode however not in regular Home windows, a operating program is inflicting the problem, or the drivers are corrupt. Open System Supervisor, spotlight and take away the CD-ROM by urgent the delete key. After deleting the CD-ROM, reboot the pc. Home windows ought to then detect the CD-ROM and reinstall it.


If the CD-ROM drive shouldn’t be within the System Supervisor, the drive’s cables is probably not linked correctly. It is also doable that the drive is dangerous and must be changed.

Strive booting a CD or bootable diskette

Home windows 2000, XP, Vista, 7, and later customers

When you tried the suggestions above, boot from the Home windows disc to see if the pc can detect and boot from the disc. If the pc can boot from the disc, you’re encountering a Home windows driver associated concern. Strive the above suggestions once more.

Home windows 98 customers

When you tried the suggestions above, strive booting from a Home windows 98 diskette or one other bootable diskette with CD-ROM drivers to see if the CD-ROM works from MS-DOS. If the CD-ROM does work from MS-DOS, this means there’s a Home windows corruption concern. Nevertheless, if the CD-ROM doesn’t work, confer with the following and last risk. Further info on bootable disks is on our boot disk web page.

Confirm pc operating in 32-bit mode

If you’re utilizing Home windows 98 or Home windows 95, confirm the pc is operating in 32-bit mode by clicking Begin, Settings, Management Panel, double-click System, and click on the Efficiency tab. Beneath Efficiency by File System, confirm it says ’32-bit’.

CD-ROM cables linked improperly

In case you have lately put in or moved your pc, confirm that the CD-ROM cables are linked appropriately.


If the disc drive shouldn’t be opening once you press the eject button, confirm the CD-ROM energy cable is firmly linked.

Dangerous CD-ROM drive

When you tried all of the steps above and you are still encountering errors with studying discs within the CD-ROM drive, the drive is dangerous. You’ll be able to strive changing the drive and see if a brand new CD-ROM drive resolves the problem.

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