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[SOLVED] Code 38 Problem with Device Driver on Windows 2008 R2 – Windows Server

Good day,

Now we have a wierd drawback occurring with one of many NICs on one in all our servers.

The NIC was working correctly till we determined to interchange the cable; then the server began saying that cable is unplugged regardless of it being blinking on the again and regardless of altering the cable once more.

So we determined to replace the driving force of the adapter; and since then, the gadget supervisor retains saying:

Home windows can not load the gadget driver for this {hardware} as a result of a earlier occasion of the gadget driver remains to be in reminiscence (Code 38)

We tried to restart, uninstall gadget and driver (from Gadget Supervisor), set up previous driver, replace board driver, sfc /scannow and so on.. nothing appears to let this error go.

The gadget additionally seems with #2 subsequent to its identify: Broadcom NetXtreme Gigabit Ethernet #2

We utilized KB 2791738, and tried to take away non-existing community adapters by utilizing SET DEVMGR_SHOW_NONPRESENT_DEVICES=1 in CMD (then entry gadget supervisor and present hidden gadgets), however clearly there isn’t a duplication.

Background Information:

  1. OS: Home windows Server 2008 R2 – all updates put in
  2. Server roles: DHCP, DNS, AD, RRAS
  3. Variety of NICs: 2
  4. NIC with drawback: Broadcom Corp BCM5750A1 NetXtreme Gigabit Ethernet PCI Categorical
  5. Driver Model: 16.2.04

Any concepts?

Edited Might 2, 2014 at 12:57 UTC





Might 8, 2014 at 06:21 UTC


It’s a bit uncommon, nevertheless it occurred!

As I mentioned earlier, we have now two NICs on the server; one community is known as “Exterior Community” (Having the issues), and one is known as “Inner Community” (was working).

After we have been working to repair the driving force of NIC of Exterior Community, the adapter of Inner Community was on a regular basis displayed as an HP NIC.

We bought a full driver package deal from Broadcom and ran its set up wizard on the server. To the shock, we ended up with TWO Broadcom adapters, one is working and one with error code 38. We uninstalled the one with Error 38 and used the identical driver we have now been attempting to make use of on a regular basis since attempting to repair the problem, and it labored completely.

Now, the controller that was named as HP within the Gadget Supervisor ended up named Broadcom NetXtreme Gigabit Ethernet as a result of it’s a clearly a Broadcom NeXtreme I, and the one which was not functioning stored its identify Broadcom NetXtreme Gigabit Ethernet #2.

How come a tool can all of a sudden present up below a unique gadget identify!

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